A: Returns and exchanges are determined on a case-by-case basis depending on circumstances. We follow the return/exchange policy in every country according to local laws and regulations.
FAQ
Q: When will Bio-Well be available for purchase?
A: Bio-Well is available now. Checkout the website to purchase a device.
Q: How do I place an order?
A: Contact online, by email or by phone to:
- Online: bio-well.store
- Online: bio-wellAmerica.com
- Email: info@bio-well.store
- Email: Info@bio-wellAmerica.com
Q: What is your privacy policy?
A: You can view our Privacy Policy here.
Q: What shipping method is used?
A: Orders originating from U.S. warehouse are shipped via Fed Ex per the customer’s choice: Ground, 2-Day, or Next Day (where available). However, we may arrange for additional methods, if available.
B: Orders handled by Authorized Distributor may be available locally and delivery options are coordinated.
Q: Do you ship internationally?
A: Yes, we ship internationally to most countries. Please ask for options.
Q: Can I change my shipping address?
A: Unfortunately, you cannot change your shipping address after your order has been submitted. Orders with physical shipments are immediately sent for fulfillment in the system can no longer retrieve or change them.
Q: How much is shipping?
A: Shipping costs vary as they are based on weight, geographic location, and shipping speed.
Q: What payment methods are accepted?
A: We accept bank transfers, PayPal, Visa, MasterCard, American Express and Discover.
Q: Do I have to pay sales tax?
A: Yes, we charge sales tax for orders shipping to Colorado, Ohio and New York. International orders are due to importing taxes.
Q: How much duty is charged on International Orders? How much tax will I be charged on international orders?
A: Duties and taxes are assessed by customs. We cannot tell you in advance what these fees might be nor do we assume any responsibility for these fees. You will be responsible for these fees and notified of the amount due at the time of delivery.
Q: How long is the product warranty?
A: Our hardware warranty covers manufacturing defects for a period of 24 months from the date the product is shipped. Each Bio-Well GDV Camera includes a Passport card, located in the box, which details product information and the warranty start date.
Q: What is your return/exchange policy?